Having recently looked at IT infrastructure, the various hosting options, the dangers of ransomware and what to know about software licensing, the latest blog in our IT 101 series now turns to the IT service or helpdesk.

Before automating any process, it’s important to make sure you understand all the moving parts in the current work stream and document it, as is. From there, you can look at who’s involved, why, and at what point they step in. You can also evaluate how the steps flow, what level of communication there is throughout, and how long the process takes end-to-end.

Technology is now a key player in virtually all industries and businesses who want to stay in the game are expected to make sizeable investments. There’s no doubt it can make the difference to a business’s success, but it has two fundamental hurdles to get over first. Firstly, it has a reputation for being a cash guzzler and is more often treated as an...

Flexibility in the workplace is no longer considered a benefit. In fact, it’s more likely to be a prerequisite, featuring high on the list of employee demands and a key consideration for employers competing for popular skills.

The ability of a business to thrive relies heavily on the technology it invests in. That’s particularly true of servers, where a wise choice will play a key role in growth and a poor choice can prove a crippling drain on resources and a major risk to the successful running of your company.

It’s time for another article in our IT 101 series, and having looked at ransomware, the basics of hosting, what you need to know about software licensing and cloud computing, to name but a few, we now turn our attention to IT Infrastructure.

It’s widely believed that the more you know, the more successful you’ll be. It’s also pretty good advice when it comes to budgeting for IT, because knowing how much is available to invest in your IT infrastructure and where best to spend it are crucial not just to providing effective and efficient support but also to bringing about well-planned change.

The key to avoiding ransomware attacks, and cyber-extortion generally, lies in stronger network security and employee education.

It’s not a stretch to liken your server to the heart of your business, because if it stops working… well, you can expect your operation to grind to a halt and all hope is left in the hands of your business continuity planning.

In our IT 101 series we have looked at topics such as how IT consulting services can help your business, your IT roadmap, the basics behind software licensing and the value of a virtual CIO, as well as issues such as ransomware, and now we turn our attention to hosting.