For most smaller businesses and agencies, the computers and hardware you buy for the office will be one of the biggest and most important investments you make in your formative years. You want everything to work well together, but you don’t want to pay through the nose. You want to set a certain standard, but you’re not opposed to clearance prices.

It’s estimated that up to 75% of customers have cancelled transactions or taken a stand not to return to a brand if they’ve experienced poor customer service. The figure’s high, but it makes sense, with so much choice available and businesses falling over themselves to win-over customers who’ve been let down elsewhere.

There’s a lot of support out there when it comes to outsourcing your IT help desk, but just like everything else in business, it’s important to set milestones and sense-check whether the service is working like it should and if the provider is making good on their promises.

The term ’future-proof’ is used a lot in business today, particularly in sectors where the IT investment is higher and there’s a need to keep systems updated and well protected. But, before we go gung-ho on upgrades and cyber security, it’s important to ask a few questions up-front. Such as, whether the technology you have is fit for purpose? And if the...

As an IT service provider, we’re obviously big fans of outsourcing when you need IT expertise and support, but it would feel a little one-sided to only write blogs that sing the praises of the benefits, without touching on the watch-outs and pitfalls that come with choosing the wrong IT service provider.

There are very few processes technology can’t improve in a business. In fact, IT can make things easier from the moment an employee walks through the door for the first time. First impressions last and one of the biggest mistakes businesses make with new hires is assuming the job’s done when they accept the role, when in reality, they’re just getting...

Anything that allows a business to be better organised, more efficient and on the ball when it comes to managing technical issues can only be a good thing. And, if you can work with an IT service provider to create a help desk solution that works on your terms, the question is not so much why, but why not? Here are some of the key benefits businesses can...

Anyone who thinks a small business budget means great technology is out of reach needs a rethink. Running a small business means being lean, smart and finding efficiencies wherever possible, and choosing the right technology for your budget is your best chance of doing all three successfully.

Anything that can ensure your business’s long-term success is worth consideration and IT is one of the most effective tools to help you move with the times, stay relevant and realise growth. Here are a few simple things to keep front of mind, so your IT purchases last the distance too.  

It doesn’t exactly have a reputation for enthusing the masses, but our friends in compliance get a bad rap, considering their only crime is trying to keep our business, employees and customers safe.