Every modern business needs to have strong connectivity to effectively communicate with customers, clients and employees. It is key to the day to day running of most software, and determines how well you can deliver your service.

Welcome to the latest blog in our IT 101 series. Having previously given an introduction to such topics as cloud computing, the importance of an IT Roadmap, the benefits of an IT consulting service, the role of a Virtual CIO and what you need to know about Software Licensing, we here turn our attention to that reviled and debilitating software that poses a...

Whether you’re thinking about expanding your IT operation or you simply want the system you have to run as efficiently as possible, regular IT Health Checks help ensure your business saves time and money, and can concentrate on growth and innovation.

Anyone who’s ever been subjected to ‘meetings about meetings’ knows the frustration and cost of starting a project without the appropriate planning. When it comes to changes or upgrades to your company’s or agency’s IT, whether that’s infrastructure, software or outsourced services, knowing your budget and defining your priorities upfront are the key to...

What is VoIP? VoIP is short for Voice over Internet Protocol. It’s a category of hardware and software that allows people to use the Internet as a medium for making telephone calls, sending voice data in packets using an IP as opposed to the traditional circuit transmissions of the PSTN.

Customer relationship management (CRM) has been described as a contact list with a brain, because the software that supports it not only stores customer contact information, it remembers all the good (and bad) stuff about your relationship, including any interactions and how the customer reacted to the things your business has done.  

We’re back with the latest instalment in our IT 101 series. Having looked at cloud computing, the IT roadmap, the benefits of an IT consultancy service, the virtual CIO, software licensing and machine management, we now turn our attention to IT ticket management.

A good IT budget should help drive the business forward, support team development and leave room for the unplanned. As every business is unique, there’s no foolproof IT plan to follow, so the best advice I can give you is to take in lots of ideas and hand-pick the ones that make most sense for your business.

Some estimates suggest employees lose as much as 30 hours per month to unproductive meetings. That’s almost four days in 20, and if you cost that across multiple employees and their salaries, the amount of wasted time and money is substantial.  

Following on from our introductions to Cloud Computing, the Virtual CIO, the IT Roadmap, the benefits of outsourced machine management and IT Consultancy services, the latest blog in our IT 101 series looks at what you need to know about those overlong, over-complicated contracts we know as software licences.